Public holiday schedule

4th November
Melbourne Cup Day **
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed in Melbourne
Regional Sample Collection
  • Closed in VIC
Lab Ops
  • Closed in Melbourne
24th December
Christmas Eve *
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Limited service
Regional Sample Collection
  • Limited service
Lab Ops
  • Normal service
25th December
Christmas Day
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
26th December
Boxing Day/Proclamation Day (SA)
Medical Consulting
  • Closed
Pathology
  • Closed
Customer Support
  • Closed
Order Management
  • Closed
Technical Support
  • Limited service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Closed
Regional Sample Collection
  • Closed
Lab Ops
  • Closed
31st December
New Year's Eve *
Medical Consulting
  • Normal service
Pathology
  • Normal service
Customer Support
  • Normal service
Order Management
  • Normal service
Technical Support
  • Normal service
Telemedicine
  • Normal service
Metropolitan Sample Collection (IDEXX Couriers)
  • Limited service
Regional Sample Collection
  • Limited service
Lab Ops
  • Normal service
1st January
New Year's Day
 
Medical Consulting
  • Closed
Pathologist Reporting
  • Closed
Customer Service
  • Closed
Order Delivery
  • Closed
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed
26th January
Australia Day
 
Medical Consulting
  • Closed
Pathologist Reporting
  • Closed
Customer Service
  • Closed
Order Delivery
  • Closed
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
9th February
Royal Hobart Regatta (only observed in certain areas of the state) TAS
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Normal service
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Not available
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Open 
2nd March
Labour Day
WA
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Normal service
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
9th March
Labour Day, Adelaide Cup Day, Eight Hours Day, Canberra Day SA / ACT / TAS / VIC
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Normal service
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
3rd April
Good Friday
 
Medical Consulting
  • Closed
Pathologist Reporting
  • Closed
Customer Service
  • Closed
Order Delivery
  • Closed
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
4th April
Easter Saturday - Day following Good Friday NSW / NT / SA / ACT / VIC / QLD
Medical Consulting
  • Closed
Pathologist Reporting
  • Closed
Customer Service
  • Normal service
Order Delivery
  • Closed 
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
5th April
Easter Sunday
ACT / NSW / NT / QLD / SA / VIC / WA
Medical Consulting
  • Closed
Pathologist Reporting
  • Closed
Customer Service
  • Closed
Order Delivery
  • Closed
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
6th April
Easter Monday
 
Medical Consulting
  • Closed
Pathologist Reporting
  • Closed
Customer Service
  • Closed
Order Delivery
  • Closed
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
25th April
Anzac Day
 
Medical Consulting
  • Closed
Pathologist Reporting
  • Closed
Customer Service
  • Closed
Order Delivery
  • Closed
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
27th April
Additional public holiday for ANZAC Day
WA
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Normal service
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
4th May
Labour Day
QLD/NT
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Closed 
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
1stJune
Western Australia Day-Reconciliation Day 
WA / ACT
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Normal service
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed
8th June
King's Birthday
NSW/ACT/SA/VIC/ACT/ NT/TAS
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Closed 
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
3rd August
Picnic Day
NT
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Normal service 
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Not available
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Open 
12th August
Ekka Holiday
Brisbane only
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Closed 
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Open
Regional Sample Collection (eg. TGE)
  • Open
Laboratory Testing
  • Open
28th September
King's Birthday
WA
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Normal service
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed
To be confirmed
AFL Grand Final Friday
VIC
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Normal service
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed
5th October
King's Birthday - Labour Day
QLD / ACT / NSW / SA
Medical Consulting
  • Normal service
Pathologist Reporting
  • Reduced service
Customer Service
  • Normal service
Order Delivery
  • Closed 
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
2nd November
Recreation Day (areas of the state that don’t observe Royal Hobart Regatta) TAS
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Normal service
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Not available
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Open 
3rd November
Melbourne Cup Day
VIC
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Normal service
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed
24th December
Christmas Eve (PM)
QLD / NT / SA
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Closed 
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Limited service
Regional Sample Collection (eg. TGE)
  • Limited service
Laboratory Testing
  • Open
25th December
Christmas Day
 
Medical Consulting
  • Closed
Pathologist Reporting
  • Closed
Customer Service
  • Closed
Order Delivery
  • Closed
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed
26th December
Boxing Day - Proclamation Day
ACT / NSW / NT /QLD / VIC /WA /SA
Medical Consulting
  • Closed
Pathologist Reporting
  • Closed
Customer Service
  • Closed
Order Delivery
  • Closed
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed 
28th December
Additional public holiday for Boxing Day -
Proclamation Day SA
Medical Consulting
  • Closed
Pathologist Reporting
  • Closed
Customer Service
  • Closed
Order Delivery
  • Closed
Technical Support
  • Limited service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Closed
Regional Sample Collection (eg. TGE)
  • Closed
Laboratory Testing
  • Closed
31st December
New Year's Eve (PM)
NT / SA
Medical Consulting
  • Normal service
Pathologist Reporting
  • Normal service
Customer Service
  • Normal service
Order Delivery
  • Closed 
Technical Support
  • Normal service
Telemedicine Support
  • Normal service
Metropolitan Sample Collection
(IDEXX Couriers)
  • Limited service
Regional Sample Collection (eg. TGE)
  • Limited service
Laboratory Testing
  • Open

Definitions

Open: Our service is fully operational and ready to assist you.

Closed: Our service is currently unavailable

Reduced Service: You may experience a delay in receiving your results because our pathologist team is currently limited. Urgent results will still be prioritised, and if there’s a delay, we’ll provide interim results while the full interpretation follows. Please note that phone support from our pathologists may also be reduced. Thank you for your understanding.

Limited Service: We’re here to help, but we have fewer team members available right now. This means things might take a little longer than usual or your courier cut off time may change. We appreciate your patience as we work to assist you as quickly as possible.

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