IDEXX Newsletter

4 Cornerstone software housekeeping tips for weathering the storm

Whilst it’s unclear how long we’ll be coping with the effects of COVID-19, here are four steps you can take to help your practice weather a downturn in traffic and get your house in order for a strong recovery.

Tips for handling frustrated clients during the COVID-19 pandemic

It has been months since the World Health Organization declared COVID-19 a pandemic. Yet, many clients are still scared about their health, the economic impact on their families, and the ongoing desire to return to normal. In this stressful environment where their day-to-day has been upended, they are more prone to frustration over small things that usually wouldn't phase them. Help your veterinary team maintain calm in the practice with these tips.

What new protocols and processes will stick after COVID-19?

The start of 2020 seems like a lifetime ago — all the carefully laid plans for veterinary practices have since been side-tracked by COVID-19 lockdowns, isolation, and uncertainty. New protocols and processes were needed to keep teams safe and practices open.

Tech tip: Top Cornerstone Software tech tips from live user training

Couldn't join us for Cornerstone training at VMX or WVC this year? You're in luck: we've compiled a list of the most popular tech tips we shared in our user groups and at the IDEXX Software Learning Lab. So, if you've got questions about keyboard shortcuts, the daily planner, manual lab result entry, compliance alerts or inventory, we've got answers!

COVID-19 operational plan: running a practice during a pandemic

The day-to-day lives of practice managers have changed with COVID-19, and chances are, they'll never go back to the pre-pandemic "normal." As practices open their doors to clients, practice managers need to create a new operational plan that addresses critical issues, including staff and client concerns, how to conduct appointments and new protocols that efficiently and safely provide the best possible patient care.