5 March 2020

Dear valued customer:

We understand coronavirus (COVID-19) is top of mind for you and your clients. While the situation is highly dynamic, IDEXX is committed to providing you with the products, services, and support you’ve come to trust. As a global leader in veterinary diagnostics, we are closely monitoring the situation from both clinical and operational perspectives.

  • We are well positioned to maintain supply and service and are working behind the scenes to ensure your IDEXX experience is business as usual.
  • We are monitoring updates and guidance from the U.S. Centers for Disease Control and Prevention (CDC) and World Health Organization (WHO) to stay abreast of the latest information to keep both our customers and employees safe.

We have created an online resource site to keep you updated at As always, you are invited to reach out to your IDEXX sales professional or contact IDEXX Customer Support with questions or concerns. For the latest information on personal health and safety guidelines, please consult the European Centre for Disease Prevention and Control (ECDC) or your local health authority.

Best Regards,

George Fennell