Expert Feedback and Support


To discuss a specific case or result with our team of experts, simply call 1300 44 33 99, option 1, option 2.

IDEXX delivers expert support as part of our Complete Diagnostic Solution™. When you use an IDEXX product or service* you have access to our board-certified veterinary specialists and pathologists to support your case management.
Our team of experts are here to help and the support services offered include;

  •  Complimentary internal medicine consultations
  •  Access to clinical and anatomical pathologists
  •  In-Field Technical Support for product demonstrations, staff training and on the  ground technical assistance
  •  Veterinary Laboratory Scientists including specialists in microbiology, molecular biology and quality systems  management

* Pathologist support may incur additional charges if requested on un-interpreted test results

Committed to delivering accuracy and more


Specialist Canine Medicine & Internal Medicine Consultant

(Australia and New Zealand)

Graham Swinney, BVSc (Hons), DVCS, FANZCVS (Canine Medicine)

Specialist Canine Medicine and Internal Medicine Consultant

Graham graduated with a Bachelor of Veterinary Science (Honours) from the University of Sydney in 1987. After graduation, he taught Small Animal Medicine at Massey University, New Zealand.

In 1991, Graham returned to Australia to begin his Residency in Small Animal Medicine at the University of Queensland. Two years later, he was appointed Registrar, then promoted to Senior Registrar in Small Animal Medicine at the University of Sydney. In 1998, he was awarded a Fellowship at the Australia and New Zealand College of Veterinary Science (FANZCVS) specialising in Canine Medicine.

From 1999 to 2005, Graham taught at the Washington State University, USA as a Clinical Assistant Professor in the Small Animal Internal Medicine Department. Graham practiced for four years as a private specialist at the Veterinary Specialist Centre in North Ryde. Towards the end of 2009, he joined the University Veterinary Teaching Hospital as a Canine Medicine Specialist and Hospital Director.

In 2011, Graham joined IDEXX Laboratories as an Internal Medicine Consultant. He has a special interest in different aspects of small animal internal medicine; including endocrinology, gastroenterology and nephrology.

His authored publications have appeared in journals such as Australian Veterinary Journal, Australian Veterinary Practitioner and Veterinary Surgery. Graham is a member of the Executive Committee of the Australian Small Animal Veterinary Association (ASAVA) and an invited speaker to conferences.

He is the recipient of the John Holt Distinguished Service Award from the ASAVA and a Westcott Clinical Teaching Award from Washington State University.


Committed to delivering accuracy and more


Clinical Pathology

Catherine Benson DVM, DACVP

Specialist Veterinary Pathologist

Originally from Chicago, Catherine is a 2003 graduate of Furman University. She graduated with a Bachelor of Science (Hons) with majors in Biology and French.  During her period of undergraduate study, Catherine also completed her accreditation as a student teacher enabling her to teach high school biology.

In 2007, Catherine completed her Doctorate of Veterinary Medicine with Honours from the University of Illinois and went on to complete a residency in anatomic pathology at Cornell University. Upon completion of her residency in 2010 she was named a Diplomat of the American College of Veterinary Pathologists.  

Following this recognition Catherine secured a residency in the clinical pathology training program at the University of Minnesota and will sit her exams in September 2015 to become a board certified pathologist in both clinical and anatomic pathology.
Catherine joined IDEXX in 2015 after working for a private diagnostic laboratory in Seattle, Washington and currently holds a position as a reviewer for the Journal of the American Veterinary Medical Association. She has co-authored a chapter in Smith’s Large Animal Internal Medicine textbook, and has published case reports in a variety of veterinary journals.

Catherine’s areas of interest in both clinical and anatomic pathology include: oncopathology and renal and liver diseases.


Mark Carrigan BVSc (Hons), MANZCVSc, DACVP

Specialist Veterinary Pathologist

Mark Carrigan graduated from the University of Sydney in 1974 with a Bachelor of Veterinary Science (Honours). He worked as a clinical instructor for three years, followed by two years in mixed and small-animal practice in England.

Mark developed an interest in pathology which saw him return to Australia to work at the NSW government's veterinary laboratory in Orange. During his 13 year employment (1981-1994) with the laboratory, he spent two years (1992-1994) as a staff pathologist at the University of California, USA.
Mark’s specialty lies in surgical pathology and the pathology of infectious diseases. He has authored over 25 scientific publications as part of his work, including one which appeared in Veterinary Pathology Online.

His other qualifications and memberships include a Diplomate of the American College of Veterinary Pathologists, membership of Australian and New Zealand College of Veterinary Scientists (MANZCVS), member of SCAHLS (sub-committee on animal health laboratory standards) and registered with the Veterinary Surgeons Board of Queensland.

Mark joined IDEXX Laboratories in 1995 and is a Registered Specialist Veterinary Pathologist


William Gow BSc, BVMS, DVSc

Veterinary Pathologist

William was awarded his Bachelor of Science and Bachelor of Veterinary Medicine and Surgery (BVMS) from Murdoch University in 2009. After graduation, William practiced for two years as a veterinary
surgeon in small animal general practice in Western Australia.

During this time, William also performed some biomedical research work with the Australian Neuromuscular Research Institute at Sir Charles Gairdner Hospital in Perth, Western Australia. He conducted research in the Stroke Research Laboratory, looking at different intravenous peptides that are able to decrease the infarct volumes of cerebral strokes in rat models. In 2012, William travelled to Canada and commenced three years of advanced training as a resident and DVSc candidate in Clinical Pathology at the Department of Pathobiology, Ontario Veterinary College, University of Guelph, Ontario, Canada. There he also conducted a research project lookingat different microRNAs in blood of canine patients with multicentric lymphoma. 

This project focused on whether such molecules are suitable predictive and prognostic biomarkers in these patients before and during the initiation of standard chemotherapy. He was awarded his Doctor of Veterinary Science(DVSc) in June, 2015.William is a Member of the American Society for Veterinary Clinical Pathology (ASVCP) and Member of the CL Davis DVM Foundation. His areas of professional interest are haematopoietic tumours in small animals, bone marrow pathology, immune-mediated diseases and novel biomarker detection


Iona Maher BSc, BVSc (Hons), Dip ECVCP

Veterinary Pathologist

A graduate of the University of Sydney, Iona has a Bachelor of Science (Botany & Zoology), an Honours degree in Fire Ecology, and a Bachelor of Veterinary Science. Following graduation, she worked as a veterinarian at both a mixed and a small animal practice in NSW for four years.

In 2006, Iona accepted a residency position at the University of Bristol. After her tenure, she joined TDDS, a diagnostic service in Devon UK as a veterinary clinical pathologist.
Iona’s work has been published in The Veterinary Record and Journal of Feline Medicine and Surgery. She’s also an invited speaker at international veterinary pathology conferences.

Iona is a Diplomate of the European College of Veterinary Clinical Pathology. She is also a member of the Wildlife Disease Association whose focus is improving health management of wildlife.

Currently Iona is studying for a PhD at the University of Sydney. She is researching koala immunology including the effects of retrovirus on the koala immune system.


Susan Piripi BVSc, PhD, DACVP

Specialist Veterinary Pathologist

Susan graduated from Massey University, New Zealand with a Bachelor in Veterinary Science in 2003. She continued on to postgraduate study in veterinary pathology for which she was awarded a PhD in 2008.

Susan moved to the USA to complete a three year residency at the Oregon State University in the anatomic pathology department. During her time there, she co-authored and published scientific publications in the Journal of Veterinary Diagnostic Investigation. Susan was awarded the status of Diplomate of American College of Veterinary Pathologists in 2011 after successfully passing the board examinations.

She has worked as Head of Pathology for the University of Sydney’s Veterinary Teaching Hospital’s pathology unit in Camden and is one of their senior veterinary lecturers for the Pathology department. In 2013, Susan helped facilitate the inaugural K9 Tactical Casualty Care Course at Camden hospital. The course focused on helping dog handlers and defence force officers learn life-saving emergency veterinary skills.

Susan is experienced in all aspects of veterinary pathology. She is passionate about providing excellent diagnostic service and enjoys working closely with other veterinary professionals in diagnosing and managing cases. Susan has a keen interest in pathology for production and companion animals, camelid pathology and has recently completed research for characterising chondrodysplasia in Texel sheep.


Margie Roser BVSc (Hons), MANZCVS (Emergency Critical Care & Pathology)

Veterinary Pathologist

Margie radiates passion and enthusiasm for her favourite subject: the care and health of pets. A 2005 graduate of the University of Sydney, she achieved first class honours in her Bachelor of Veterinary Science.

Starting in Canberra after graduation, she worked as veterinarian in clinical practice with companion and zoo animals before she moved to the UK to practise as a mixed animal clinician for two years.

After relocating to Australia, Margie worked as an Emergency and Critical Care veterinarian for prestigious organisations such as Canberra Animal Emergency Centre, Canberra Veterinary Hospital and Small Animal Specialist Hospital (SASH) Vet ICU in Sydney.

Her areas of expertise are; veterinary pathology and histopathology, diagnostic investigation of diseases of livestock, wildlife and companion animals, emerging diseases and zoonotic diseases.

Margie also hosted a live weekly talkback radio program about pets at 2CC in Canberra named Pet Tales. She recently won the 2014 Best Newcomer On-Air (provincial) award in the Australian  Commercial Radio Awards in Melbourne. She has been quoted in the media as an expert in DOGSLife magazine and Dogs NSW. Margie also hosts a show on YouTube called That Vet Show which shows people how to care for their pets at home. When she’s not working or studying, she can be found training as an opera singer.

Professional memberships include; Australian and New Zealand College of Veterinary Scientists (MANZCVS) in the fields of Emergency Critical Care and Pathology, Australian Veterinary Association and  Australian Society for Veterinary Pathology.



Specialist Veterinary Pathologist

Neill graduated from the University of Queensland in 1964 with a Bachelor of Veterinary Science. He worked as a pathologist for the Queensland government’s veterinary laboratory at Yeerongpilly and received an  MVSc for research on bovine leptospirosis.

He was awarded a PhD for his study on polioencephalomalacia in sheep from the University of Melbourne. As Associate Professor at the University of Saskatchewan, Canada, Neill taught Veterinary Pathology from 1980 to 1981.

From 1981 onwards, Neill was a senior lecturer at the University of Melbourne in Veterinary Pathology. In 1992, he joined IDEXX Laboratories as a specialist veterinary pathologist. He has published over 40 scientific papers in various veterinary medical journals.

Neill has Fellowships from the Australian College of Veterinary Scientists in anatomical and clinical pathology. He is a Diplomate of the American College of Veterinary Pathologists and has a special interest in neuropathology.


Committed to delivering accuracy and more


Medical Affairs Veterinarian

Convenient, flexible laboratory services


We work the way that works for you to provide the most value for your practice—increasing revenue, standards of care and client loyalty. It’s why we offer:

  • In-Field Technical Support for product demonstrations and staff training
  • A courier service which offers day time and evening collections most days in most major metropolitan regions
  • Nationwide access to our laboratory testing services – We utilise partnerships with leading logistics providers to give you access to our proprietary tests and more no matter where you are in Australia, and all at no added cost to you
  • Reliable Turnaround time to results for all your routine testing needs – Day time collections reported by 6pm, evening collections reported by 9am the next day (Metro areas only)


You can also choose how to receive results: by fax, online at, e-mail and automatic download to IDEXX Cornerstone or other practice management systems.


Turnaround Times

For detailed information on turnaround times specific to your area please refer to pages 26 & 27 of the 2015 IDEXX Directory of Products and Services available for download at or from the Quick Links section above.