IDEXX Laboratories Pty Limited ("IDEXX") Privacy Policy Statement

IDEXX and its subsidiaries do not provide e-mail addresses or other personal information to any third parties. Information collected on this Web site is used by IDEXX or its affiliates solely for internal purposes, as more fully described in the full text of the IDEXX Privacy Policy below.

You may reach IDEXX in the following ways:

• By email at aus-privacy@idexx.com
• By telephone at +61 2 9898 7300
• By fax at +61 2 9898 7302; or 
• By regular mail at Metro Centre, Unit 20, 38-46 South Street, RYDALMERE NSW 2116 Australia 

IDEXX provides this statement to make you aware of this Privacy Policy. IDEXX is committed to respecting your privacy and recognises the need for reasonable control and security of personal information.

The National Privacy Principles

The Privacy Act (which incorporates the National Privacy Principles ("NPPs")) strengthens protection of your privacy. IDEXX is bound by the NPPs and complies with them to the extent required by the Privacy Act.

Information Collection and Use

IDEXX is the sole owner of the information collected. IDEXX will not sell or rent this information to others.

The kinds of personal information IDEXX collects and holds will depend upon the type of products or services you had requested from IDEXX. In general, IDEXX collects personal information that you give IDEXX when you request a product or service from IDEXX or when you enter a competition run by IDEXX. The information collected by IDEXX generally includes your name, address and contact details. 

Unless you provide personal information to IDEXX when using IDEXX's Web site, that site DOES NOT recognise your home server or your individually identifiable email address. Any personal information you provide voluntarily may be captured or stored for future use. To help improve the experience of using the IDEXX Web site and better organise information, IDEXX may, through the use of "cookies" or other available technology, use information to track an individual's use of that site.

Information collected by IDEXX is used by IDEXX for the purpose of providing you with the products or services you requested or entering you into any competitions run by IDEXX. IDEXX may also use your personal information to provide you with information, such as educational information, information about upcoming seminars or new tests that are available or information about other products and services offered by IDEXX. If you object to this use of such information by IDEXX, you may request IDEXX to stop such use by contacting IDEXX on the phone number specified above or at the address, e-mail or facsimile number specified above.

IDEXX may disclose your personal information to financial institutions but only if you have requested a product which makes use of a direct debit facility.

Cookies

To help IDEXX improve the experience of using its Web site, IDEXX may through the use of "cookies" or other available technology, use a non-individually identifiable machine name to track how users navigate through the site. Cookies are small files that are stored on a user's computer and are designed to help a Web site operator determine that a particular user has visited the site previously and thus save and remember any preferences that may have been set while the user was browsing the site. These files are used to measure which pages are viewed, time spent on certain pages, and determining whether a browser has visited the site before. We may also use memory-based cookies in support of authenticating the user of certain IDEXX Web applications. If you are a registered user of a site providing a service to IDEXX customers (and have a user ID and password), we may use cookies so that we can provide personalized information based on preferences you have indicated while using the site and to permit your user login to be continuous through the site (without additional logins). If you reject the cookie, you may still use the IDEXX Web site, but may not have access to or use of certain services. IDEXX controls all cookies on its site. At this time, NO OTHER COMPANIES use cookies on the IDEXX Web site.

Links

Links to third party Internet sites on the Web site are provided solely as a convenience to you. If you use these links, you will leave the IDEXX Web site. IDEXX has not reviewed these third party sites and does not control and is not responsible for any content of these third party sites or any links contained therein. Thus, IDEXX does not endorse or make any representations about them, or any information, software or other products or materials found there, or any results that may be obtained from using them. If you decide to access any of the third party sites linked to the IDEXX Web site, you do so entirely at your own risk.

Security

While IDEXX uses SSL encryption to protect personal information online, IDEXX also takes reasonable steps to protect your information off-line. Use of your personal information is restricted in IDEXX's offices. IDEXX limits access to employees who need the information to perform a specific job or task. In addition, the servers on which IDEXX stores personal information are maintained in a secure environment.
If you have any questions about the security at our site, you can send an email to webmaster.au@idexx.com.

Correction/Updating Personal Information

If your personal information changes, or if you no longer desire our service, IDEXX will endeavour to provide a way to correct, update or remove your personal information provided to us. To update or correct information, please contact IDEXX on the phone number specified above.

Choice/Opt out

You are given the opportunity to "opt out" of having your information used for purposes not directly related to the primary purpose of collection. For example, our test request form has an opt-out mechanism so if you request a service from us, but do not want to receive marketing or educational information, you can opt out of receiving such information. Individuals who no longer wish to receive information may opt out of receiving these communications at any time.

Access

In most cases, you can gain access to personal information IDEXX holds about you. IDEXX will handle requests for access to your personal information in accordance with the NPPs. Requests for access should be directed to Privacy Officer at Metro Centre, Unit 20, 38-46 South Street, RYDALMERE NSW 2116 Australia.

Notification of Changes

IDEXX may revise this Privacy Policy at any time by posting an updated version of it on its Web site at www.idexx.com.au.

Your trust is important to IDEXX and IDEXX are committed to taking reasonable steps to protect your privacy. If you have any questions about IDEXX's Privacy Policy, or if you wish to complain about a breach of your privacy, you can send an email to aus-privacy@idexx.com or contact us at the various options provided earlier in this document.

Last updated: April 7, 2008